Thank you for discovering *Hensfeathers Vintage*.
These treasures have been plucked from obscurity.
Rescued from the unknown to start a new life with you.
Hensfeathers' impeccable taste and eclectic selection is only matched by impeccable customer service.
If taxes are applicable for your location (state or country) these will be automatically calculated and added to your total purchase at checkout.
Hensfeathers Vintage is not responsible for any customs or Paypal fees incurred by international buyers.
I gratefully accept both Paypal payments, as well as, Visa, Mastercard, American Express, Discover and ETSY gift cards,
directly though ETSY.
Sorry, I do not accept check or money order at this time.
*Purchased item(s) will be shipped within 1-3 business days of Paypal or ETSY Direct payment being received, unless otherwise stated. Business days do not include Saturdays, Sundays or USPS holidays. Please Note: Items purchased after 5:00 p.m. eastern time on Fridays will not be shipped until AT LEAST Monday (unless we have discussed this in advance) and at the latest, Wednesday, of the following week.
*Shipping prices reflect both shipping and handling costs. All items will be shipped with the utmost care, while always striving to reuse and recycle shipping materials in the most creative and secure way possible.
*Hensfeathers Vintage most USPS to ship. You may select your chosen ship speed/cost at checkout. If you are in need of expedited shipping and do not see and option that fits your needs, or have any questions regarding shipment, please contact me.
*All domestic shipments can be tracked directly through ETSY and/or the USPS site.
*Most items are available for international shipping. If an item does not have an international shipping as an option at checkout, please contact me and I will quote you an exact rate to your country for that item, if shipment is possible. Please be sure to know that international buyers are responsible for any and all duties and customs charges that may be incurred.
PLEASE NOTE: My ability to track the item sometimes exists only until it leaves the US, depending on the region. I am unable to give estimates on ship times to international locations, due to varying factors. Shipments to Europe and Australia, for example, can vary in time greatly, depending on customs and other factors, anywhere from 7 to 10 business days to over a month. Shipments to other continents, such as South America, generally, will take longer.
*Please be sure to provide your accurate mailing address OR if the item is a gift, the receiver's address and a notation that it is a gift. If a different address is not specified, I will use the address currently associated with your Etsy account.
*I respond to all inquiries in a timely manner, usually within 24-48 hrs, unless it is a holiday.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
I have taken great measures to both describe and provide detailed photographs of these treasures, ensuring that your discerning and discriminating eye will be pleased with the vintage item's current condition.
Please remember these items have been used, in some cases for many, many decades. Vintage and antique items are rarely perfect, but I have done my best in most cases to restore them lovingly, unless otherwise stated.
RETURNS on Clothing:
*hensfeathers vintage* DOES accept returns on vintage clothing, in the unfortunate event that an item does not fit.
However, to avoid the inconvenience on your end (and the need for you to pay both initial and return shipping fees) please check the measurements carefully and compare to a similar item that fits you well.
Feel free to ask any questions prior to purchasing, regarding the fit and condition.
If there is a fit issue upon receive a clothing item, PLEASE CONTACT ME PRIOR TO RETURNING THE ITEM (and within 5 business days of receiving the item). I will not accept returns without prior notification. Once we have communicated about the return, I require that the item be shipped out within the next 5 business days.
The item must be returned safely, in its original condition. If so, I will then refund the full amount of the item minus the shipping, once I receive it.
As mentioned, the customer will be required to pay for return shipping, including tracking, as well. Tracking will be required. If an item is lost on it's way back to me, you, as the customer are responsible, and a refund will not be issued until I receive it in it's original condition.
The refund (for the item only) will be issued by the means paid and only once I receive the item in its original condition. The amount of time that it takes for the refund to post to your account will be determined by the payment service you used (Etsy Direct Checkout or Paypal.)
All other RETURNS:
All other returns will be handled on a case-by-case basis. I typically will work with the customer to meet their needs and leave them feeling satisfied.
Please contact me within 5 business days prior to shipping the item back. Again, as stated above, I will not accept returns without prior notification. Once we have communicated about the return, I require that the item be shipped out within the next 5 business days.
The item must be returned safely, in its original condition. If so, I will then refund the full amount of the item minus the shipping, once I receive it. The purchaser will be required to pay for return shipping, including tracking, as well.
Tracking will be required. If an item is lost on it's way back to me, you, as the customer are responsible, and a refund will not be issued until I receive it in its original condition.
The refund will be issued by the means paid and only once I receive the item in its original condition. The amount of time that it takes for the refund to post to your account will be determined by the payment service you used through Etsy direct checkout.
I welcome and encourage questions prior to purchase to ensure there is no confusion about an items appearance. If an unfortunate issue does arise once you have received your shipment, please contact me as soon as possible, so the situation can be remedied!
Please do not hesitate to contact *hensfeathers vintage* for combined shipping rates or with any questions regarding my treasures, shipping and policies. If interested in purchasing multiple items, I will gladly assess a more precise shipping total prior to checkout OR issue a refund for any shipping overage.
Looking for a specific item? My inventory is alway growing and I have more items than I can possibly list at any given time. Convo or email me and I may have a hidden treasure you have been searching for! I will gladly keep me eyes out for something rare or unique, for you!
Happy treasure hunting!